ESP Leisure Terms and Conditions
EliteLive
Privacy Policy

The policy: This privacy policy is for this website; [www.e-s-p.com/elitelive] and served by [ESP Leisure Limited, Europa House, 1 Kimpton Link, Kimpton Road, Sutton, Surrey, SM3 9QP] and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of the website that may affect user privacy and personal details, how we process, collect, manage and store those details and how user rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to the user (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help the user understand how we, this website and its third parties (if any) interact with the user and the user's computer / device in order to serve these to the user. Our contact information is provided if the user has any questions.

The DPA & GDPR May 2018
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which came into effect in May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.

Elite Live Booking Portal 
For sites using our online portal for bookings and other functionality, we (ESP) provide the ESP One account. The ESP One account will provide the ability for the user to access available options (at the venue that the user is a member of / trying to make a booking at) in order to complete specific permitted processes as detailed by the venue to ESP. The specific available processes between the venue and ESP are subject to change depending on venue requirements and ESP technological advances.

The unique venue terms and conditions of these processes are supplied by the venue and not ESP and any queries relating to those should be directed to the venue and not ESP.

The terms and conditions of owning and using an ESP One account remain the property of ESP.

The type of personal information we collect may include, for example, your name and postal address, date of birth, telephone number, email address.
The user may be required to verify their identity when required (if the user loses their password or security information for example, and we may then need to ask them for other 'identifiable' information to protect data from unauthorised access).

Use of Cookies
This website uses cookies to better the user's experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server, to provide its users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking
This website may use tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to the computers hard drive in order to track and monitor engagement and usage of the website, but will not store, save or collect personal information.

Our full company privacy policy can be found here http://www.e-s-p.com/company/privacy-policy/

v.1.1 Elive Live Privacy Policy Last edited 31st May 2018 by ESP Leisure Limited, Europa House, 1 Kimpton Link, Kimpton Road, Sutton, Surrey, SM3 9QP